Shipping policy

Tanko Snacks Private Limited / Xcell & Xcell Bar are registered trademarks of Tanko Snacks Private Limited. At Tanko Snacks Private Limited, we are committed to fairness, transparency, and efficiency in managing your orders. Please note that all items are non-returnable except under specific conditions outlined below. 

Shipping Policy 

• Courier Partners: We use third-party courier partners for deliveries.
• Delivery Timelines:  
  • Delivery timelines are calculated at checkout based on the shipping address.
  • The exact schedule will be communicated by the delivery partner/service provider.
  • Timelines are indicative and subject to logistics and partner constraints.
• Charges: Standard delivery charges calculated at checkout based on weight/volume/location.
• Delayed Delivery: If your order does not reach you within 15 days post-dispatch, contact us at hello@xcellstore.in.
• Responsibility: Once dispatched, Tanko Snacks Private Limited has limited control over the package. We do not assume responsibility for courier delays.
• Tracking: Customers receive tracking IDs and courier details via email/SMS.
• Failed Delivery: If undeliverable, packages may be returned. Reshipment requires additional shipping charges. Refunds exclude shipping fees.
• International Shipping: Not available currently.
  
• Orders placed on national holidays will be dispatched the following day.
  • Orders placed by 2pm, 1 day prior to the national holiday will be dispatched the same day or the day post the national holiday. (Subjected to courier service availability)

Cancellation Policy

• Before Dispatch: Orders cannot be cancelled once “shipped.”
• Refund Timeline: Refunds for cancelled orders are processed within 10 business working days to the original payment source, subject to post inspection or approval.