Refund policy

Refund Policy

Refunds are accepted only under the following circumstances:

NOT Eligible for Refund:

Partially or fully consumed products.

Free samples or promotional items (unless specified otherwise).
Minor transit wear (e.g., superficial dents or scratches not affecting product quality).

Refund Process

Raise a request within 2 days of delivery at hello@xcellstore.in with order details, product SKU, and 360° unboxing video evidence confirming no tampering.
Our team will review and verify the claim. Tanko Snacks Private Limited’s decision shall be final and binding.
Approved refunds are processed:
- Prepaid Orders: To the original payment method within 7–10 working days post inspection.
- COD Orders: As store credit/discount voucher redeemable at xcellstore.in. Bank transfers may be considered at our discretion.
Cash refunds are not available.

Return & Exchange

Products once dispatched are not eligible for return or refund.
Exchanges will be arranged (additional shipping charges) only if the delivered item is incorrect, expired, missing, or damaged.
Customers must raise a claim within 2 days of receipt by emailing hello@xcellstore.in.
Claims must include a detailed description and a 360° video recording of the package opening to confirm intact packaging.
Requests without proper evidence or submitted beyond the stipulated period will not be considered.
The authority to approve or reject claims rests solely with Tanko Snacks Private Limited, and their decision is final.
Validated claims will be processed within 10–15 business days and exchanged strictly for the same product.
Delivery timelines for exchanged products may vary depending on the customer’s location.
Exchanges will not be accepted if the original packaging (cartons, seals, protective tape, labels, or pouches) is tampered.
Customers are strongly advised to refuse parcels that appear damaged or altered at the time of delivery.

Contact & Support
For queries on refunds, cancellations, or shipping:

Account