Privacy policy

In accordance with the Digital Personal Data Protection Act, 2023

This Privacy Policy explains how Xcell Bar, operated by [Tanko Snacks Private Limited] (“we”, “us”, “our”), collects, uses, discloses, and safeguards your information when you visit our website xcellstore.in and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.

1. Information We Collect
We collect information from you in several ways to process your orders, facilitate payments, and improve our services.
a. Personal Information
When you place an order or create an account, we may collect:
• Full name
• Phone number
• Email address
• Shipping and billing address
• Payment details (processed securely through payment partners — we do not store card data)
b. Non-Personal Information
We automatically collect limited information about your device and browsing actions, including:
• IP address
• Browser type and version
• Device type and operating system
• Website usage statistics (via cookies and analytics tools)
c. Optional Information
If you create a customer profile or subscribe to newsletters, we may collect preferences, interests,
and feedback to personalise your experience.

2. How We Use Your Information
We use your information for the following purposes:
1. To process, confirm, and deliver orders.
2. To receive and issue payments securely.
3. To maintain and update your customer account/profile.
4. To send order confirmations, shipping updates, and support communications.
5. To improve our website, products, and services through analytics and feedback.
6. To notify you of promotions, offers, or new product launches (only if you opt in).
7. To comply with legal obligations, taxation, and regulatory requirements.

3. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
• Enhance user experience and website functionality.
• Store user preferences.
• Track website performance and visitor activity via analytics tools (e.g., Google Analytics).
You may disable cookies in your browser settings, though some website functions may not work properly if cookies are turned off.

4. Data Security
We implement reasonable physical, electronic, and managerial measures to protect your personal data from unauthorised access, misuse, loss, or alteration.
• All transactions are processed through secure SSL-encrypted payment gateways.
• We do not store or share your payment card or UPI details.
• Customer data is stored on secure servers located in India and accessed only by authorised personnel. However, no system is completely immune to breaches. By using our website, you acknowledge and accept this risk.

5. Data Retention
We retain your personal data as long as necessary to:
• Fulfil the purposes outlined in this policy.
• Comply with legal, accounting, or reporting obligations.
After this period, your data is securely deleted or anonymised.

6. Disclosure of Information
We may share limited information with:
• Service Providers: Shipping partners, payment gateways, and customer support platforms that help us fulfil orders.
• Legal Authorities: When required by law or to protect our legal rights.
• Marketing Partners: Only if you’ve opted in to receive marketing communications.
We do not sell, rent, or trade your personal data with any third parties for commercial \ gain.

7. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request corrections or updates to inaccurate information.
• Withdraw consent for marketing communications.
• Request deletion of your data (subject to legal and transactional limits).
To exercise these rights, contact us at hello@xcellstore.in.

8. Marketing Communications
By subscribing to our newsletter or creating an account, you consent to receive promotional updates. You can unsubscribe anytime using the “unsubscribe” link in emails or by contacting us.

9. Children’s Privacy
Our products are designed for adult consumption. We recommend that children below the age of 7 consult a doctor before consuming Xcell Bar products. We do not knowingly collect or process personal data of children below 18 years of age without parental consent. If you believe we have inadvertently collected such information, please contact us for immediate deletion.

10. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways, blogs, or social media pages). We are not responsible for the privacy practices or content of these external websites.

11. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website after such updates constitutes your acceptance of the revised policy.

12. Contact Information
For questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:
Xcell Bar
Email: hello@xcellstore.in
Website: https://xcellstore.in
Address: New Delhi, India

13. Ownership
Xcell Bar is a registered brand under Tanko Snacks Private Limited, headquartered in New Delhi, India. All website operations, data collection, and communications are managed by Tanko Snacks Pvt. Ltd.